About Us

The people behind your experience

Fabio Jimenez

Fabio Jimenez

Founder - Osa Concierge

Fabio Jimenez brings over 15 years of experience in luxury hospitality, having worked with globally recognized brands such as Hilton, Hyatt, and National Geographic Unique Lodges of the World. His career has been shaped by a strong commitment to service excellence, operational leadership, and creating meaningful guest experiences.

Eight years ago, Fabio made Cabo Matapalo his home. Since then, he has managed several boutique hotels in the area, developing deep relationships with local communities and gaining an intimate understanding of the Osa Peninsula's landscape, culture, and way of life.

Living in this remote and nature-rich environment reshaped his perspective, fostering a profound connection to nature and personal well-being. Surfing became part of his daily rhythm, and Matapalo evolved from a workplace into a place of belonging. Osa Concierge was founded from this intersection of professional expertise and personal connection—designed to support property owners, empower local professionals, and offer guests authentic, well-curated experiences rooted in respect for the land and its people.

Jordan

Jordan

Guest Experience & Operations

Born and raised in Puerto Jimenez, Jordan is a key part of the Osa Concierge team and often steps in to lead operations when Fabio is away. Highly versatile and proactive, he is known for his ability to handle multiple tasks seamlessly while maintaining an excellent level of guest service.

Jordan has previous experience as a property manager and brings strong operational knowledge, attention to detail, and a genuine passion for hospitality. As an experienced surfer and local, he offers valuable recommendations and personalized guidance, helping guests connect more deeply with the area and enjoy a smooth, well-supported stay.

Mario

Mario

Driver & Local Support

Mario is a local from Puerto Jimenez with a warm personality and a natural talent for making guests feel comfortable. He is highly service-oriented, charismatic, and always willing to help. Mario is currently learning English and enjoys practicing with guests, creating a relaxed and fun environment where visitors can naturally exchange both Spanish and English—or a bit of Spanglish.

He has a deep connection to the ocean and loves offshore fishing, making him a great source of local insight and conversation during transfers and excursions. His friendly nature and positive attitude make every ride part of the experience.

Diego

Diego

Maintenance & Property Care

Diego oversees maintenance and property care with exceptional dedication and professionalism. Originally from the area, he is one of the most proactive people you'll meet—always ready to help and quick to respond, no matter the situation.

Known for his strong personal values and serious work ethic, Diego has extensive knowledge across all aspects of maintenance and problem-solving. Outside of work, he enjoys fishing from the shore, catching shrimp in the river, and lobster along the coast—reflecting his close relationship with the land and sea he helps care for every day.